Last Updated: 2026/02/09

Company Registration Information

Thank you for shopping at sopninlav. We stand behind the quality of our products and are committed to ensuring your satisfaction. This warranty policy outlines the terms and conditions applicable to items purchased from our store for customers in Canada.

1. Warranty Coverage
Our products are covered by a manufacturer’s warranty against defects in materials and workmanship under normal use. The warranty applies only to the original purchaser and is non-transferable.

2. Warranty Duration
The specific warranty period for each product is provided in the product’s official documentation, such as the manufacturer’s manual or warranty card. Please refer to these materials for exact terms. If the documentation is not available or unclear, you may contact our customer service team for assistance.

3. What Is Covered
During the warranty period, we will repair or replace, at our discretion, any product that fails due to a manufacturing defect. This service is provided at no additional charge for parts or labor.

4. What Is Not Covered
The warranty does not cover:

5. How to Make a Warranty Claim
If you believe your item is defective, please contact our customer service team via email at service@mail.sopninlav.com or by phone at +86 17033006508. Provide your order number, product details, and a description of the issue. We may require proof of purchase and additional information to process your request.

6. Service Process
Once your claim is approved, we will provide instructions for returning the product if needed. Return shipping costs may be covered in accordance with the specific product terms. After inspection, we will proceed with repair, replacement, or refund as appropriate.

7. Limitation of Liability
Our liability under this warranty is limited to the repair or replacement of the product. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

8. Consumer Rights
This warranty is in addition to, and does not affect, your statutory rights as a consumer in Canada.

9. Contact Us
If you have any questions about this policy or need assistance, please reach out:

We are here to help ensure you have a positive experience with our products. Thank you for choosing sopninlav.